Knowledge Base

Terms of Service Agreement

These Terms of Service (the “Agreement”) are an agreement between Hostymate and Its Parent EvolvingTech, a supplier of software services including worldwide web page hosting services in Pakistan, or “we”, “us” and “ours”, “its” and the Users, “you” or “your” and “yours”. The agreement intends to set forth the general terms and conditions for the use of Hostymate products and/or services (Collectively Services). Your use of these services warrants that you agree to be bound by this Agreement. If you do not agree to abide by this agreement, you are not authorized to use the services made available by us. All customers of the services provided by us are subject to the terms of service contained in the agreement. The agreement stipulates the rights, duties and obligations of Hostymate and the User.

  1. Account Eligibility
    1. By registering with us or by using our services, you warrant that:
    2. You have attained the age of eighteen years (18) or you are older than 18 years. The services provided by Hostymate are intended solely for people who are eighteen years (18) or older. If any user under the age of eighteen (18) years access to the services violates this Agreement.
    3. If you are using these services on behalf of any third party, you agree that you are authorized to act on the behalf of the other party binding it to this agreement and that you are authorized by other party for the actions you take in connection with the services.
    4. You are responsible to provide us you accurate, current and complete information as desired on the registration form. The information includes you valid email ID, different from the domain you sign up under. We require this email ID to contact you in case of an abuse issue or in time of need to contact you. You are responsible to ensure the accuracy, completeness, and updating of the information of your account including domain accounts at all times. Hostymate or EvolvingTech does not take any responsibility for any lapse in the services or domain registration due to obsolete information associated with any domain. If you desire to change your contact information or verify it for accuracy, please contact our support staff via email. Any false contact information may result in termination of your account. We may ask but not limit ourselves to government-issued identification and scan copy of credit card or CNIC or other identification document used for any purchase on our website. Complete or part failure in providing the required information may result in denying your order.
    5. You agree to be fully responsible for the use of your account and any other actions that may take place via your account. You are responsible to maintain the security and confidentiality of your password for your account and any other such information related to the security of your account with us.
    6. You agree that any dedicated IP order other than provided with a hosting package is subject to IP justification. As IP justification practices change consistently to remain in compliance with the policies of the American Registry for Internet Numbers (ARIN). We have the right to deny any dedicated IP request on the basis of insufficient justification and utilization of current IP.
  2. Account Setup
    1. Your account will be set up after receiving payment and we or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under.
    1. Hostymate Under This Agreement Provides The Services On An “As Is” And “As Available Basis.” Except As Expressly Provided In This Section, Hostymate And Our Affiliates, Employees, Agents, Suppliers, And Licensors Disclaim All Warranties Of Any Kind, Including But Not Limited To Implied Warranties Of Merchantability Or Fitness For A Particular Purpose, Or Non-infringement, For The Services, Provided Hereunder. Hostymate And Our Affiliates, Employees, Agents, Suppliers, And Licensors Make No Representations Or Warranties
      That The Services Will Be Uninterrupted, Error-free Or Completely Secure;
    2. That The Services Will Be Uninterrupted, Error-free Or Completely Secure;
    3. As To The Results That May Be Obtained From The Use Of The Services; Or
    4. As To The Accuracy, Reliability Or Content Of Any Information Provided Through The Services. Hostymate And Our Affiliates, Employees, Agents, Suppliers, And Licensors Are Not Liable, And Expressly Disclaims Any Liability, For The Content Of Any Data, Transferred Either To Or From Users Or Stored By Users On Or Through The Services. The Terms Of This Section Shall Survive Any Termination Of This Agreement.
  4. Free Domain Offer
    1. Only .com is free where ever free domain is mentioned. Personal packages below the price of Rs.2000 or 20$ will always be charged for domain renewals.
  5. Termination of Sub Account
    1. We reserve the right to terminate a sub-account of your Multiple Domain Hosting Plan at any time and without notice if found violating the acceptable use policy. All rights reserved.
  6. Payment Information
    1. You agree to supply appropriate payment for the services received from Hostymate, in advance of the time period during which such services are provided. You agree that until and unless you notify Hostymate of your desire to cancel any or all services received, those services will be billed on a chronic basis. Hostymate reserve the right to change the charges/rates of any or all the services at any time.
  7. Backups & Data Loss
    1. Your use of the service is at your own risk. We are not responsible for files and data residing on your account. You are responsible for files and data transferred and to maintain all appropriate backups of files and data stored on our servers. The backups that we take are meant to restore the servers as a whole. If you need backups of your old data that has been deleted due to non-payment, or by your own mistake charges will apply.
    2. Restores will be charged at the rate of Rs. 5000 domain for budget, standard and premium packages. We do not back up any accounts exceeding 5GB of disk space and exceeding 50,000 inodes.
  8. Cancellations and Refunds
    1. Hostymate reserves the right to cancel any account any time. Customers may cancel their account any time.
  9. Money-back Guarantee.
    1. Hostymate offers you an unconditional seven (7) days money back guarantee. You can avail the money back guarantee within 15 days. Any refund request made after 7 days will not be entertained.
    2. The money back guarantees refund will be due to you only if you comply with the terms and conditions of this agreement. You need to make a written request to Hostymate Support Team.
    3. The refund will be available only for shared hosting services. However, a refund will not include any administrative, installation for custom software, other setup fees.
    4. No refund will accrue and will not be paid under any circumstances if you fail to make a refund request within the given notice period.
    5. Price of .com domain will be deducated from your refund.
  10. Refund Eligibility
    1. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
  11. Non-refundable Products and Services
    1. We do not offer any refund on Domains names, VPS, dedicated servers, administrative fees, and installation fee for custom software. If you have availed a free domain and you opted for a refund domain charges will be detected.
  12. Late Payments
    1. The users are required to pay the invoices before the invoice due date. Any invoice that will remain outstanding may result in the suspension or termination of services. The access to unpaid accounts will not be restored until payment is made into Hostymate's provided accounts. We may suspend or terminate your account and pursue the collection costs by Hostymate, including but not limited to any arbitration, legal, and attorney’s fees. The users with the outstanding balance on their account will not be entertained with new orders and activation of new packages.
  13. Permitted CPU and Disk Usage
    1. Hostymate provides hosting services according to the terms of this Agreement and the Useage Policy (AUP).
    2. Hostymate may provide Shared hosting space that may only be used for web files, active email, and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. We expressly reserve the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. We may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of our terms and conditions.
  14. Indemnification
    1. You agree to indemnify, defend and hold harmless Hostymate, its affiliates, and its respective officers, directors, employees and agents (each an “Indemnified Party” and, collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to;
    2. Your use of the Services,
    3. Any breach or violation by you of this Agreement; or
    4. Any acts or omissions by you. The terms of this section shall survive any termination of this Agreement.
  15. Disclaimer
    1. Hostymate on will not be responsible for any damages your business may suffer due to mistakes made by Hostymate employes. We make no warranties of any kind, expressed or implied for services we provide and we disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Hostymate and its employees.
  16. Changes to the Terms & Usage Policy
    1. Hostymate may add, delete or modify portions of this Agreement at any time without prior notice to the users. You agree to any modification to this Agreement by continuing to use the Hostymate's website. Any revisions to this Agreement will become effective when posted unless otherwise provided. You agree to any modification to this Agreement by continuing to use the Services after the effective date of any such modification.
    2. Hostymate reserves the right to discontinue, change or modify any aspect of the services at any time.
  17. Refusal of Services
    1. Hostymate reserves the right to refuse service to anyone. Hostymate also reserves the right to suspend a customer’s access to any or all services provided by us at any time without notice or reason. Hostymate also have the right to cancel or suspend a customer’s account if they violate this Acceptable Use Policy (AUP). We reserve the right to refuse, cancel, or suspend service at our sole discretion.]
  18. Severability
    1. If a court of competent jurisdiction finds any provision or portion of any provision of this Agreement illegal, invalid or unenforceable, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.
  19. Waiver
    1. Any failure or delay by Users or Hostymate to exercise any right or remedy hereunder shall not operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof.
  20. Assignment; Successors
    1. The Users may not assign or transfer this Agreement or any of their rights or obligations hereunder, without the prior written consent of Hostymate. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. Hostymate reserve the right to assign its rights and obligations under this Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.
  21. Force Majeure
    1. Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
  22. Third-Party Beneficiaries
    1. Nothing in this Agreement be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement.
  23. Disclosure to Law Enforcement
    1. Hostymate believes in upholding of the law. In this context, we may disclose User information to law enforcement agencies without further consent or notification to the User upon lawful request from law enforcement agencies.
  24. Entire Agreement.
    1. This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations, and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.
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